I came here with my bridal party. We made an appointment and when we got here only one staff member was here and acted as if she had no idea we were coming. We weren't started until a half an hour after the appointment and that was just one of us. I'd say about 45 min into our appt time more employees started showing upbto work on the rest of us. They raced through our pedicures and were very angry with each other the whole time. Needless to say this was far from a relaxing experience the day before my wedding. I will never be coming back.
I have been going to this place since they opened in the area. There customer service is great, they never rush which can be a good and bad thing if you're in a rush. Ty and Mimi are the sweetest nail salon owners I know. They have on several occasions given their customers including myself gift certificates for birthdays, customer appreciation and other little things to show appreciation for their customers. I just love this place!!!
My daughters have been here a few times. They seemed pleased (mind you they're teens) but kept having to go back. Being someone who used to get nails done a lot, I went with my younger when 2 nails fell off in under a week. I decided to get a mani because I hadn't in years.
So glad I gave this place a shot. Very nice staff. mimi did an awesome job on my nails. Also very clean. A gentleman was cleaning the time I walked in until I left..highly recommend.
Fourth, when I got my mani done, the woman asked if I wanted my nails shorter and I said no. She proceeded to use the same file as you would for acrylics on my natural nails and filed down my nails anyway. I could protest all I wanted, this female doesn't speak enough English to understand, because in addition...
First, the place appears clean with that nail place smell. They don't have a lot of polish colors to choose from that are visible--many are in plain containers you can't see the actual color.
Third, they're obviously not using enough or a strong enough acrylic & glue because both of my girls nails have fallen off in less than a week!!
I would give it no stars if it would let me. My moms nails have turned black and have broken! She has fungus growing under her real nails and this is not the first time this has happened. This place does not clean their tools and they continue to use on other people. As soon as I find corporates number, I will be calling and reporting this place. They need to be shut down immediately. DO NOT GO HERE!
We won't be going back.
Secondly, I know for a fact from seeing it that my younger daughter was cut while having her nails done. Someone in the place also was fascinated with her natural hair color & proceeded to continuously run her fingers through my daughter's hair without permission from her!!!
Fifth, my daughter's repaired nail that had just been put on was crooked. The man also didn't use the primer or dremel! She politely asked if perhaps someone could just file it so it appeared straight and the woman repainted her nails....what? She explained again, and another person came over, barely filed it and then put a top coat on. These people don't know what they're doing.
About Nails Spa is a US Hair Care Studio based in Middle River, Maryland. About Nails Spa is located at 610 Compass Rd E, Middle River, MD 21220, USA.
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