My family loves this place!! The facility is very clean and staff is polite and helpful. Never a long wait to check in and every question is answered with a complete answer and a smile!! Thanks for all you do keep up the good work!
This place is amazing! As soon as you walk in you're in awe of how big and clean it is. No matter your age there's something for you. Whether you're into jumping, climbing, playing a game of dodge ball, basketball or just relaxing in a state of the art massage chair, there is truly something for all to do. The staff is amazing, very accommodating and energetic. I went for a birthday party and my daughter didn't want to leave when the time was up (me either
This is a unique approach to fun and fitness. The space is large and clean and is accessible to people of all ages. I can see this as being a great place to host a children's birthday party or celebratory event.
An alright experience but they have to do something about the check-in process. Takes too much time. If you know Friday and Saturday are crazy busy, plan your coverage around this. Expand the counter to allow more lines and faster turn around.
My son just had his birthday party at Urban Air White Marsh and we had a wonderful experience! I was a little worried about how things were going to go because of all the bad reviews about having a birthday party there but I have to say that our experience was truly positive. First of all, the before the day of the party they had good communication and followed up timely with details about the party. I absolutely loved our party hostess because she was nice, friendly, organized, helpful, available and attentive. She made sure we had everything we needed. Also, the manager on duty was very nice and made it clear that I didn't have to worry about anything and they would take care of things to make things easier for us (and they did). All the kids (and parents) had a great time. I even had a lot of parents approach me and tell me that they want to have their kids' party there as well. The variety of activities offered there is very appealing and they kids have options so they don't get bored. I totally recommend this place and will definitely be coming back. Thanks Urban Air for making my son's birthday an enjoyable one!!!
Urban Air Trampoline Park is a US Gym based in Middle River, Maryland. Urban Air Trampoline Park is located at 11501 Pocomoke Ct, Middle River, MD 21220, USA.
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