The instruction my daughter learned while at BC Gymnastics was good. The teachers she was assigned to were wonderful. However, the office staff is mediocre at best. Most of the time they are rude and seem bothered to have to help but are very attentive and helpful to the Team parents. The team parents were not very nice either as if their child was better than yours. I do not feel they communicate information very well via your child or on the website. They just moved to a new location and offered a discount to enroll early and then raised the prices of the classes so they really didn't discount anything.
My Grand Girls love BCG and especially the great new location!
I went to the front desk crying.The woman at the front desk,which is Amys best friend , asked me to wait to get reimbursed. To wait & see what happens after Amy calls me back because she knows how her friend is, how she overreacts, & that she can have a nasty attitude.Well Amy called me back &it only got worse.Barely got a word in.Told her my daughter had been complaining that she isn't learning a thing because the teachers joke around with eachother too much & she didnt want to go back until we spoke to her teachers.Coming from a 6 year old, that's a problem!I tried explaining my concerns with her & she told me she was "withdrawing my children from her school &I was not aloud on the premises again" "I don't like their curriculum, I don't like the instructors, I don't like the school"I have been going there since my daughter was 1 so 5 years is the first time I meet the owner & she treats me like this!She accused me of saying "I was going to punch her in the face " NEVER CAME OUT OF MY MOUTH. Also, that I was not aloud to pick up my money.That she would mail it..yeah, no!I picked it up alright while she hid but had no issues showing off with an a audience or on the phone.The check was short too!I don't want to go on & on quoting this lovely professional woman.You can watch the video for yourself.Also, there were 2/3 year olds in class with 4, 5, and 6 yr olds.How was that fair?!No wonder why most of the girls weren't learning a thing.She denied that, but pictures do not lie!Made up some excuse of how the parents didn't tell the truth on the registration forms.Shows how observant they are of their students.Well, the jokes on Amy.While I was taking pictures of my children together with their awards, I accidentally hit the record button. I Recorded her entire unprofessional rant! I am going to post for everyone to see the truth! She should be ashamed of herself the way she spoke around students and parents.i highly suggest picking a different school & I can recommend some. Btw, they gave me the wrong name.
My granddaughter has taken Gymnastics here for several sessions. She's over the moon excited because she advanced to the intermediate level this session. The new facility is absolutely gorgeous. She has loved every coach that she's ever had. The registration process is simple and we've never had an issue getting a class that we've wanted. The office staff is always friendly and go out of their way to help. Even when it's beyond busy. The pricing is extremely affordable and well worth it. My granddaughter loves the gym so much we even had her birthday party there this year. She said it was the best party she's ever had. Thank you BC Gymnastics for giving my granddaughter something to look forward to every week!
The instructors are inexperienced.I watch the majority of the children play around during class & the instructors gossiping with eachother at the same time.Where's the discipline in any of that?! When I ask to talk to the instructor after class to address the issue, I'm given the head shake no & the pointer finger going back & forth portraying the word NO. For years I have had the same questions and concerns. I am told to "leave your name & number at the front desk & some one will call you back".Guess what,no one ever called me back & nothing was ever addressed.I have never been so embarrassed in my entire life.I asked permission from an instructor to take my son's picture with his medal while I stood in the doorway(not in the gym)& she said "sure you can". Well I got scolded for that by the coach of the competition team,which by the way is a waste of money & a joke. They just want your money,but it was very embarrassing how I was spoken to. One of the mother's heard how I was treated & over heard what my concerns have been for years now and she waived over the director. I waived back saying no I dont need you at the moment.10 min later,the director Amy came storming out of the double entrance doors & approached me about "my problem better be good since you are disrupting my class".Please keep in mind she had an entire room full of an audience. She tried to put me in my place. She screamed almost the entire time while her audience watched.I told her I didn't need her right than but I do need to discuss something with her. She continued to over power & speak over me.She repeated "leave a message at the desk &i will call you back" my response didn't change "I've done this for years and I have yet to get a call back so I doubt I'll get a call back this time too "she was getting louder & louder by the 2nd as her fingers &hands were waiving around in my face.She just wouldn't stop! She turned her back to me and kept screaming at me & screamingI finally lost my temper & told her to "screw her school & I will get reimbursed. "
I love love love this establishment! I can always count on swift courteous responses from members of the coaching staff as well as office employees. They make registration very easy. I can see why so many friends recommend this place. The coaching staff is very well trained and in tune with each childs capabilities and the classes are just challenging enough to give these kids the confidence they need to want to be better everyday. I recommend registering sooner than later as most all classes are in high demand, I can only attribute to the results other parents see from the students that come out of this amazing facility we are so lucky to have right in our own back yard!
Baltimore County Gymnastics is a US Gym based in Middle River, Maryland. Baltimore County Gymnastics is located at 11685 Crossroads Cir, Middle River, MD 21220, USA.
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